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	<title>Comments on: UK ISPs ignore customer service</title>
	<link>http://www.p2pnet.net/story/11483</link>
	<description>p2pnet.net offers not-your-lamescream news on movies music digital media P2P peer-to-peer TV television file sharing freedom of speech open source product news Wifi mobiles company</description>
	<pubDate>Sat, 22 Nov 2008 07:38:28 +0000</pubDate>
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		<title>By: Reader's Write</title>
		<link>http://www.p2pnet.net/story/11483#comment-134519</link>
		<author>Reader's Write</author>
		<pubDate>Thu, 01 Mar 2007 18:59:15 +0000</pubDate>
		<guid>http://www.p2pnet.net/story/11483#comment-134519</guid>
		<description>All uk isps are useless. They all have supposedly 'unlimited services', when in actual fact they aren't. Instead they have a fair use policy, which mandates traffic shaping and other kinds of restricted usage.

They don't want to admit the fact that millions of people in the uk use p2p sharing services, so they specify in the fair use clause, that only a tiny percentage of their customers use them, and therefore will be shaped. How exactly do they know how many people use p2p services?? They are using wishful thinking as far as i can see, they think if they ignore the 'problem', it will just go away and they wont have to invest in their bandwidth.

And yes, most uk isps currently try and max out their customer subscription base, then worry about bandwidth years down the line. Unfortunately, that leaves it's customers in a rather precarious position. Usually, this means slow speeds, regular outages, and diabolical customer services (if you can actually talk to someone at all). Not to mention the dreaded 12/24 month contract lock-in.

I can see there will be a revolt at some point. A new service will come along and knock the current self-proclaimed market leaders off their positions, and they wont know what hit them. All the years of substandard service and traffic shaping will be rewarded with bankruptcy.

I'm hoping it will be the new power line broadband (if it ever comes). That would completely eliminate the need to use bt/secondary provider. It also makes sense because every home in the uk already has a power line infrastructure, removing the need to install bt telephone lines.

- Ben
</description>
		<content:encoded><![CDATA[<p>All uk isps are useless. They all have supposedly &#8216;unlimited services&#8217;, when in actual fact they aren&#8217;t. Instead they have a fair use policy, which mandates traffic shaping and other kinds of restricted usage.</p>
<p>They don&#8217;t want to admit the fact that millions of people in the uk use p2p sharing services, so they specify in the fair use clause, that only a tiny percentage of their customers use them, and therefore will be shaped. How exactly do they know how many people use p2p services?? They are using wishful thinking as far as i can see, they think if they ignore the &#8216;problem&#8217;, it will just go away and they wont have to invest in their bandwidth.</p>
<p>And yes, most uk isps currently try and max out their customer subscription base, then worry about bandwidth years down the line. Unfortunately, that leaves it&#8217;s customers in a rather precarious position. Usually, this means slow speeds, regular outages, and diabolical customer services (if you can actually talk to someone at all). Not to mention the dreaded 12/24 month contract lock-in.</p>
<p>I can see there will be a revolt at some point. A new service will come along and knock the current self-proclaimed market leaders off their positions, and they wont know what hit them. All the years of substandard service and traffic shaping will be rewarded with bankruptcy.</p>
<p>I&#8217;m hoping it will be the new power line broadband (if it ever comes). That would completely eliminate the need to use bt/secondary provider. It also makes sense because every home in the uk already has a power line infrastructure, removing the need to install bt telephone lines.</p>
<p>- Ben</p>
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	<item>
		<title>By: Reader's Write</title>
		<link>http://www.p2pnet.net/story/11483#comment-134514</link>
		<author>Reader's Write</author>
		<pubDate>Thu, 01 Mar 2007 17:31:04 +0000</pubDate>
		<guid>http://www.p2pnet.net/story/11483#comment-134514</guid>
		<description>There is a problem with Supanet at the moment insisting people pay Â£50 to geta  MAC code which is against the new rules. People contacting Ofcom are basically told "tough, we don;t want to know".

The announcement of the new rules was a puff piece designed to get into the press to show they are doing something. The media then moves onto the next story and Ofcom forgets it made the announcement and nothing changes for the customers.


Rincewind.</description>
		<content:encoded><![CDATA[<p>There is a problem with Supanet at the moment insisting people pay Â£50 to geta  MAC code which is against the new rules. People contacting Ofcom are basically told &#8220;tough, we don;t want to know&#8221;.</p>
<p>The announcement of the new rules was a puff piece designed to get into the press to show they are doing something. The media then moves onto the next story and Ofcom forgets it made the announcement and nothing changes for the customers.</p>
<p>Rincewind.</p>
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	<item>
		<title>By: Reader's Write</title>
		<link>http://www.p2pnet.net/story/11483#comment-134501</link>
		<author>Reader's Write</author>
		<pubDate>Thu, 01 Mar 2007 12:02:39 +0000</pubDate>
		<guid>http://www.p2pnet.net/story/11483#comment-134501</guid>
		<description>It seams that if you use Windows Vista you could have problems with getting on line with Vista.

http://news.bbc.co.uk/1/hi/technology/6407925.stm
</description>
		<content:encoded><![CDATA[<p>It seams that if you use Windows Vista you could have problems with getting on line with Vista.</p>
<p><a href="http://news.bbc.co.uk/1/hi/technology/6407925.stm" rel="nofollow">http://news.bbc.co.uk/1/hi/technology/6407925.stm</a></p>
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	<item>
		<title>By: Reader's Write</title>
		<link>http://www.p2pnet.net/story/11483#comment-134500</link>
		<author>Reader's Write</author>
		<pubDate>Thu, 01 Mar 2007 11:58:42 +0000</pubDate>
		<guid>http://www.p2pnet.net/story/11483#comment-134500</guid>
		<description>It good to see the regulator OFCOM is now clamping down on this issue.  If ISP doesn't supply MAC code within 5 days then OFCOM will do it an fine ISP a lot money.

Well done OFCOM!

</description>
		<content:encoded><![CDATA[<p>It good to see the regulator OFCOM is now clamping down on this issue.  If ISP doesn&#8217;t supply MAC code within 5 days then OFCOM will do it an fine ISP a lot money.</p>
<p>Well done OFCOM!</p>
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