p2pnet news | Mobiles:- Reports that AT&T is about to offer an iPhone tethering plan have turned out to be erroneous.

That was indeed what AT&T had in mind, reported Boy Genius yesterday, going on to quote an AT&T upgrade announcement, to wit:

Please advise all customers that to complete the tethering process of their new iPhone they will be required to accept a new two-year agreement including the Ts and Cs, however, their agreement will not be extended from their original iPhone activation or upgrade date. Their original agreement date will be reset within 48 hours of completing the tethering process and we apologize for any inconvenience.

If a customer expresses concerns about the agreement dates changing, assure them that the dates will be corrected and that they can check on line at att.com using the on-line account management tool – OLAM - to confirm the correction has occurred.

We are working with Apple to correct this issue as soon as possible.

Suggested scripting when speaking with a customer:

"Mr/Mrs. Customer, I want to make you aware of an issue you will notice when tethering your new iPhone. The tethering process requires you to accept a new two-year agreement; however, I want to ensure you that AT&T is aware of this and that your agreement will not be extended. AT&T will reset your agreement date back to the date of your original iPhone activation or upgrade. This will be done within 48 hours of you completing the tethering process on your new iPhone; there is absolutely no action required by you to correct this. We apologize for any inconvenience."

But, admits BW in an update, "we jumped the gun a little bit and now realize this was a horrible description on AT&T’s part to describe the process of hooking your iPhone up to iTunes."

Ironically, it points out, "this email was sent to AT&T employees to try and clear up customer confusion".

Slashdot it!

Also See:
Boy Genius - AT&T to offer iPhone tethering plan?, February 13, 2008

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This entry was posted on Thursday, February 14th, 2008 at 12:45 pm and is filed under Entertainment. You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.

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