The point was, these accounts were advertised and sold as “Unlimited”.
When Bell arbitrarily changes that without proper renegotiation with each customer, they violate these contracts. It’s mind-boggling how much their customers have let them get away with this obvious crime for as long as they have before the uproar finally started.

Bell tried a couple of different ways to swindle me out of my original unlimited contract.

The most common method, of course, is by placing the “minor change” in their TOS, and sending some vague e-mail to customers “reminding” us to “keep ourselves informed” of such changes by going through their web pages and reading the new TOS. They do this often, and expect everyone to simply accept this as proper notice. It is NOT. You are not “obligated” to accept this and move on. I certainly didn’t.

Another way is to pull a “coup” on you when you phone them with a customer service issue. Here, they try to convince you that you’re “needs” fit a “different package”, which they will swiftly put you on right then and there should you accept. But they don’t make it clear that once they do that, you have effectively canceled your original contract, and none of its original terms can be expected.

The 2nd one didn’t work on me either, so they tried a final method – engineering the canceling of my account! Suddenly, there were all these problems with my payments “not being received”, and bogus entries in my account history were showing up that painted me as some career delinquent! They even started putting multiple payment requests through my bank, in order to deliberately invoke NSFs, and cause problems with other preauthorized creditors!! That was Bell’s worst mistake.

When all was said and done, they had to make amends, and that included:
- Formally apologizing to me
- Giving me proof that my account was “clean”
- Leaving my unlimited contract the way it was
- Refunding a shitload of bank charges
- Writing formal explanations to my affected creditors
- Giving me over a year of free internet service.

Do I really think that makes up for everything?…
Of course not. Bell is guilty of a few crimes here.
Do I want to stay with Bell?…
Of course not. If I had it my way this atrocity of a company would be dismantled back into its separate parts, and Sympatico and all other network components given back to the people who funded its creation – The Canadian Public!

Why am I still with them, then!?…
Because, at least for the time being, I have them.
They’re not in a position to screw with me without some radical changes to Canadian Law.

Nice job JF! Keep up the comments they are good reads!

On another note, I hope bell gets an ass kicking in court