‘To Hell with Bell!’
p2pnet news view P2P | Freedom:- “Please listen to my horror story still unresolved,” pleads ex-Bell customer anonmon in dslreports.
“I recommend all current dissatisfied customers cancel their service and move on to greener pastures,” he says, going on »»»
Have sympatico basic dsl 2 mb. Checked online if 7mb was available in my are and it is.
Called and requested an upgrade to 7mb.
“No problem sir would you like the 2wire modem/router?”
Sure send it over.
I get my modem, no filters. No cat-5 cable with it either.
i plug it in. I keep getting frequent disconnects and very slow speeds.
I call customer service to explain and they run me through the usual bs check my phone filters etc.
After moving up the tech ladder I am told i cannot achieve 7mb where i live.
WTF? I spoke to your people you sold it to me with a shiny new modem. (that was missing parts)
So they have no choice but to lower my speeds in order to “Improve my quality of service”
They drop me to a 2mb connection. For 1 WEEK i am downloading at a constant but average speed of approx 2500Kb. No disconnects.
Come Friday i keep losing connectivity. My download speeds are averaging out at 60Kb a second. I walk upstairs to tell my wife and she says Oh yea Bell called and left a message on the answering machine!!
IN ORDER TO IMPROVE YOUR QUALITY OF SERVICE WE HAVE DECREASED YOUR SPEED.
WTF!! Are they doing? Without my Consent? I call back service and speak to a tech again. They schedule a Bell guy to come over again on Sunday Afternoon. He shows up at 9 am (a#$%$@#) checks my line and tells me it’s my alarm system and unplugs it and says all will be good come noon.
Come 5 o’clock nothing has improved im getting disconnected and losing my cool. I call back service and tell them to have it resolved immediately.
I end up climbing the tech ladder again to the top. I explain the situation and he thanks me. He checks my profile history and says YES INDEED THEY DID LOWER YOU TO 1 MB.
Ok, Why??? He doesn’t know. He says he will run tests and call me back.
He calls me back and asks me to check my connection, yes it’s up speed tests show an average of 2500Kb he ends the conversation and basically says ok fixed.
2 minutes after he hangs up im constantly disconnecting download is crap, today i’m pulling in single and double digit Kb’s.
This is a joke. I won’t be paying for the month of continuous disconnections. The selling me of services which cannot be used in my area etc.. this is sick.
I’ll be calling Videotron tomorrow and as soon as i’m hooked up I’ll be getting rid of this garbage.
“To Hell with Bell,” adds anonmon.
.
.Stumble It!
dslreports – To Hell with Bell: A Customer Horror Story, July 28, 2008
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August 2nd, 2008 at 10:54 pm
the above is the reason I left bell along time ago.
i use my US cellphone and have shaw cable internet. shaw may not be the fastest but they are more reliable and more professional than bell
August 3rd, 2008 at 6:57 am
*cough*
Hate to tell you, if video tron is dsl based they still have to connect you through bell. Hopefully they won’t mess things up on a daily basis though. And if its cable, well hopefully better service than typicall cable cos.
August 3rd, 2008 at 12:41 pm
Videotron rocks. No disconnects with my 2 year service. I currently have a 16mb line not once a problem. Never a need to call for tech support. Bell dsl has always been shady. I used to have Istop based in Ontario who ran off the Bell lines. They had so many problem with Bell that their service was disconnected due to Bell triple billing them constantly. Finally finished by the owner selling the company to 3Web.