How can you make informed decisions if you lack the knowledge in the subject matter, this goes for many of the Tech support people at Bell, most will flunk basic electricity test, yet they are in charge of making expensive decisions, with costly negative consequenses.

As for the new image, I was not a fan of the Beavers, but I say bring them back, er er er er so tacky and stupid, yes George it stimulates discussions alright, discussion such as “what a stupid idea” is this the brain child of the shrink who designed the Vancouver Canucks uniform, back in the 70s, supposedly to set fear in the opponent team, it was the joke of the NHL instead, save the cash and pull the plug, you want good image, provide good service and clean up Operation, that is your bottle neck, CUSTOMER SERVICE will not be a problem if you did not have angry customers, happy customers don’t call in and complain, get it? it’s Operations that breeds angry customers, not Customer Service, let’s go back and revisit your OP team, you kept at least 1 dead wood at the top wasting valuable oxygen, 1 who can hardly speak english, managing thousands who ONLY speak english, for a telecom company, Bell needs to communicat better within.

I consider my self pretty computer literate but troubleshooting why someones internet does not work is not always very easy. And the flowcharts were crap, any agent there that knew somewhat what they were doing didn’t refer to them at all.

If the DSL light is on. And the PPPoE software says its connected. We are at a dead end and call it a PC/unsupported issue. Despite obvious patterns and scenarios like the previous poster mentioned where every part of PC and physical setup was replaced.

I frequently heard situations where someones internet working was dependent on their phone being off the hook. Months of these calls and still every time it came up we had no answer except to dump on bell home phone, sending them in a vicious circle.

And the techs that actually go on site call us to troubleshoot the issue, the same line regular customers do. They really are only good for plugging stuff in unless by chance you happen to get one who learned networking on his own.

Sigh….

haha

hahaha

Give me a break, Bell…

He made a slight change to the colour of the Digital Logo, and more importantly, he changed the dot over the I from a square dot to a round dot, to indicate the company was to be more flexible.

Little good that did.

Rebranding is tantamount to: “we don’t know how to fix the company, so we’ll play marketing games to try to hide our problems from the customers.