But looking back at the spectrum auction, how do you think Rogers/Fido/Bell/Telus could possibly spend BILLIONS of dollars on spectrum, when they are hardly making money off of us, as they claim.

I can truley say the way rogers reps treat people is displicable. While i wasent the bright ray of sunshine you all expect from us 24/7, i can say this… I tried.

I no longer work for rogers for these reason (the reasons i was put on probation, which caused me to quit):
* I credited back disconnection fees for brief suspensions, anything under 2 days.
* I gave a $750 temperary credit (With the authorization for 3 supervisors, as well as the now-defunct and horribly named “IQ” (managment) department) because she was going into the hospital, living off a limited income, and told was trying to pay off her $750 debt while receiving $500/month in benefits. Needless to say, this was charged back to her because “Rogers doesent give temperary credits”. Despite supervisor approval, i was written up for this.
* To those with high “revenue” (meaning how much money rogers took from you each month) who wanted to upgrade multiple lines, i would credit the second line to match the discount they got on their first line, as their “revenue” resets, and the prices go back up.
* I “spent too much time with the customer”. Funny, my average call time was 3 minutes for billing disputes…. 30 minutes for upgrades (I made sure the customer got what they needed, and not some $1000 phone that they wouldent even need), and at least once a week spent 3-5 hours with a customer with advanced problems, such as “Rogers errors”. Those errors occur when rogers “accidently” charges you for additional data and text messaging.

The above is my “good” side. What i did to make customers happy, and sadly, i stopped ALOT of customers from leaving rogers, despite me having a blackberry 8100 (pearl-black) with them, and having too many problems.

My “bad” side, is in my first week on the floor, i told someone to fuck off…. You heard my supervisors reactions to the above, and how they were negative. I had my supervisor come up to me, and laugh about it. (Honestly, i dident say fuck off, he said a previous rep told him to fuck off, and i said i dident blame her due to the notes multiple reps wrote on his account).

The rogers call centers, including third party services such as ICT are horrible places to work if you cannot handle the stress.

My suggestion to anyone considering working for rogers, be it first party or third party… Make sure you get into the cable department. There are people in THIRD PARTY centers making $1000/month in commishin alone. A first party rep can make anywheres between $1,500 – $2,000 in over-selling customers in the cable department. First party cell reps can make around $300-400 from commishin a month. Third party reps, making the same amount of sales as the first party reps, make $30.

My girlfriend, who i met working at rogers, still works for them, and makes $40 a month at most for celling cell phones, and her sales are 2x above the required target.