Fido rep responds to ‘How low can you go?’
p2pnet news view Mobiles | P2P:- In p2pnet’s recent post on Rogers’ decision to get rid of its $7 monthly system access fee for Fido postpaid customers, “How low can you go?” – we asked, going on:
“Ask Bell, Rogers and Telus who consistently treat their users as marks to be scammed rather than customers to be respected.
“However, the question comes not in further news of the depredations of the major telecom companies, but on today’s relaunch of Fido.”
We followed that up with FIDO needs to learn new tricks based on a Reader’s Write.
“Just my topic!” said the author, continuing:
“Below is part of a letter I sent to my mobile phone provider just last week. It outlines only part of a long running dissatisfaction with what I see as exploitation of Canadians by mobile phone providers. I was describing how it is that the cell phone providers do not offer a single phone that accommodates arthritic fingers on the keyboard. Not one! And they do not care that this is so.
“There is much more on the table than this, and I sincerely hope consumers will speak up and demand real service and equity.”
Now, here’s a follow-up to the follow-up, this time from a Fido customer rep »»»
“Industry observers said the company’s move is likely to spell the end of the system access fee, which is thoroughly hated by consumers,” says the story, quoting John Lawford, counsel for the Public Interest Advocacy Centre, as saying:
I currently work for Fido customer service and everyday I take call with people upset with their bills or think what they are paying is unfair, also the constant excuse as “I wasn’t informed” or “I’m not paying for that because you didn’t tell me” along with all the other evil corporation nonsense.
What I say to all consumers know what you are agreeing to, paying for and READ the contract before you agree to it and this will avoid a headache for you and me. I actually have mobile services through Rogers and I made 100% sure what I agreed to with my commitment.
I’ve been a Rogers’ subscriber for many years and regardless of what people say about the company, they were there to help me out when I was unemployed and needed my wireless service and have helped me out on countless occasions like when I needed a new phone and didn’t have the money to buy one at retail price.
The second thing I say to consumers when you call your cell phone providers be kind, respectful and patient, because don’t forget we are here for you.
News 1130 – , November , 2008
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November 6th, 2008 at 11:17 am
“What I say to all consumers know what you are agreeing to, paying for and READ the contract before you agree to it and this will avoid a headache for you and me.”
What I say to all corporations: know how to put a SHORTER contract, in PLAIN ENGLISH, so that everyone CAN READ it.
It is amazing how we forgot how to speak and write PLAIN ENGLISH. http://www.plainenglish.co.uk/examples.htm
And no need to put a gazillion of fees. If EVERYONE is paying the taxes, the “system access fees” and “whatever improvement fees” you choose to make us pay, just INCLUDE THEM INTO PRICES. I do not care about what fraction of my BOTTOM LINE goes where and I want to be able just to ADD prices to my budget, NOT TO MULTIPLY AND ADD.
November 6th, 2008 at 10:31 pm
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