Comments on: Circuit City in trouble

By: Reader's Write

Reader's Write — Thu, 18 Dec 2008 02:39:57 +0000

Well I am an ex circuit city mgr, with everything in me i can honestly say they have made bad move after bad move.
I spent 9 years with Circuit City , Started as an Audio specialist in September of 1998 worked my way up to sales Mgr an Operations Mgr, and then a store Mgr and it’s a shame I had to watch it happen, from the hiring of and ex best buy CEO to letting go of comission based employees.
They wanted so much to be like Best buy that they began to hire Best buy managers that couldn’t cut it there, bringing them in and paying them large salaries only for them to fail here too.
They went from being operationally sound to being stupid, they used to count the merch being sent and recieved at the store level, operations Mgrs had time and where allowed to do their jobs.
To blind recieving merch in there stores, which left them open to alot of theft with no way to stop the bleeding, stores that barely had any shrink began to leak like a the titanic.
Circuit city is a shell of the company I came to love, we had the most knowledgable associates, the best prices because even if you found it for less, we were cheaper with our low price guarantee.
The level of customer service is what made us great, every morning we ask our selves this question: customers can shop anywhere thy want why? with us. And we did everything in our power to keep it that way.
Keep in mind there are just some customers that you just can’t please, you know who you are? the ones who come in the store to give hard working people a hard time.

opportunies:
1) Divx
2) firing of commissioned associates
3) Blind recieving merch
4) And the biggest of them all The hiring of Phillip Schoonover
What in the blank was Danny Clark and the good old boys thinking ? I will miss that store , the kids i helped raise and watch grow up to be fine men an woman in my years there, the many customers that I Did make happy.

By: Reader's Write

Reader's Write — Tue, 11 Nov 2008 18:00:29 +0000

I’ve never had trouble with CC. I will miss them terribly. All five stores in my area are slated to close. I HATE BB!!! I quit shopping BB when CC first came here. BB=”Do no evil”…..yeh, riiiiiiiiiiiight!!!!!!!!!!!!

By: Mike Ox-Small

Mike Ox-Small — Mon, 10 Nov 2008 23:39:40 +0000

Circuit City won’t be missed. They would advertise DVD’s on sale and not have them in stock, salespeople trying to upsale (is that a word?) you, cranky cashiers. I’d go to Best Buy first (of course not for my CD needs, mmwah ha ha ha ha)

By: Reader's Write

Reader's Write — Mon, 10 Nov 2008 20:29:32 +0000

Too many people at the steering not enought people at the rowing and Bam! they sink.

By: Reader's Write

Reader's Write — Mon, 10 Nov 2008 18:33:04 +0000

I say let ‘em burn. CC probably had the worst CD and DVD prices in town. Also A few years back they laid off many of their more technically experienced customer service people and hired cheaper help because “in this day and age most customers know what they want and don’t need much technical assistance”. It was quite apparent when I was last in a store and the kid working the TV department didn’t know what an HDMI cable was (not to mention ALL of their HD sets were set up wrong).