p2pnet news | Open Source:- Remember Abbie Schubert, the lady with Ubuntu-itis?
She bought a Dell laptop loaded with the Linux system and said she had to cancel two school sessions because she couldn’t figure out how to use it and therefore wasn’t able to go online, said p2pnet.
Her tale of woe was picked up by WKOW TV which reported, “Tens of thousands of people have read and commented on this story,” making it one of the most-read items in the station’s history.
Schubert says she never heard of Ubuntu until learning that she accidentally bought it, says WKOWTV, continuing she called Dell the next day and was told there was still time to change back to Windows.
But, “The person I was talking to said Ubuntu was great, college students loved it, it was compatible with everything I needed,” it has Schubert stating. “So she stuck with it but later found her Verizon High-Speed Internet CD wouldn’t load, so she couldn’t get online.”
Several insulted the student`s intelligence, and called the television station biased against Linux and technically inept. Perhaps it`s for the best that the young lady doesn`t attend college, said one of the letters to the station, I don`t think it would be a good fit for her.
Ms. Schubert told The Chronicle that reading such comments has been frustrating. I in no way intended to offend people who like the Ubuntu system, it`s just not what I wanted, she said. My issue is that I ordered this computer so that I could run with it, but I don`t want to spend more time and money learning how to learn a new operating system. I just think I was treated unfairly by Dell.
But Dell spokesman David Frink said Ubuntu isn’t a default option and, “customers must go out of their way to select it,” says the story.
He also pointed out when people choose Ubuntu, “Dell’s Web site warns them that the product is not Windows.”
On top of that, Schubert didn’t call Dell to complain, “until several months after her purchase, after the 30-day return period had lapsed,” Wired Campus has Frink stating.
However, two different Dell officials, “called Ms. Schubert,” and she now, “plans to take the online course this semester,” adds the post.
p2pnet – The Dell Ubuntu Blues, by Abbie Schubert, January 15, 2009
WKOW TV – Woman blames Dell for missing online classes, January 13, 2009
Wired Campus – Online Student’s Struggles With Linux Make Her an Online Celebrity, January 16, 2009
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