New Bell Canada complaints site
p2pnet news view Freedom | P2P:- Bell Canada is another of those giant greeedy, grasping corporations to whom its customers mean absolutely nothing, as it demonstrates almost on a daily basis.
Just like the corporate music industry, it’s immune to government intervention and pretty well does whatever it likes, whenever it feels like it, with customer care and concern squarely on the bottom of its to-do list.
This has spawned a number of websites devoted to the perfidy of not-so-simpatico Bell Canada, which sees its customers as cash cows to be milked at every opportunity, irrespective of their needs and wants.
With that in mind, “Hi,” says Bob in a p2pnet Reader’s Write, “I am filing a small claims suit against Bell for over billing. I am also complaining about the constant belligerence, misrepresentation, etc.
“If anyone has stories they can share, I would like to hear from you. You can visit the site I have set up for this here: http://SeekPhone.info, or you can send EMail directly to: Bell310@SeekPhone.info. Thanks!”
Called Seek Phone Info asks, “Do you have a beef with Bell Canada?” – going on »»»
- Avoid wasting your time with Bell
- Avoid wasting (too much) time with impotent agencies
- Demonstrate that you are not alone — Sure you’ve heard complaints, but can you prove it?
- Take action. Bell can take liberties with individuals, but not with the courts.
- Supply your own story so that it is effective.
This site has been set up to collect information to help one individual in a court case against the phone company. Hopefully, some of the information will help others.
Stories and evidence I am looking for cover the following types of things:
- General Complaints
- Improper Charges
- Evidence of Policy
- Cutting off Service
- Unauthorized Billing Increases and Changes.
- Threatening to cut off service resulting in fees.
- Difficulty getting street Address and contacting.
- Deliberately unpleasant/frustrating customer service.
- Attempts to Frustrate — “Customer Avoidance”
- Charging without consent.
- Evidence that Problems are common.
- Passing the buck.
- Over billing and billing issues
- Policy of aggressive upselling
- Policy of misrepresentation
- Billing Irregularities and service suspension
- Offering and charging for wrong Internet speeds
- Harassing Calls
- Aggressive Upselling bait/switch reference numbers
- Broken Promises
- Wasting customer’s time
- Billing for services not installed
- Broken refund promises
- False claims of ‘investigations’
I have assembled some documents to demonstrate each of the above.
A reasonable person would, on balance, find it credible. The special latitude of Small Claims will likely allow it some weight.
However, it is doubtful that without greater proof to show that the information is genuine that a higher court would allow it.
March, 2009
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March 26th, 2009 at 6:43 pm
I wouldn’t want to be the poor guy that has to manage that site!
: )
March 28th, 2009 at 12:00 pm
I’ve had fantastic luck with Executive Email Carpet Bombing with Bell. When customer relations offered me a credit of <$10 for 3 days (and until hours of frustration) of lost service, the EECB scored me $400. It was on a business line with a VLAN DSL account, bloody expensive stuff.
March 29th, 2009 at 3:04 pm
Following months of answering emails from Bell encouraging me to switch to E-billing – I just rec’d a letter from Jim Myers, SVP, Customer Experience saying if I didn’t want to go “E-billing” to simply log onto “bell.ca/staypaper”. Okay, did that and of course received an immediate response !…. “Sorry! We can’t find that page on Bell.” So typical of this poorly run company. On a similar note; I received a telephone message from them last month from their ‘Collections Dept’ informing me to contact them within 24 Hrs. I called the next morning to have them tell me my Internet account was going to be discontinued for non-payment – they insisted that invoices were sent and not paid. When I asked what address they were sending invoices to I discovered they were being sent (according to the employee I was speaking with) to some other address. Then sha argued with me saying that “on November xx last, I changed my address” – Odd, I’ve been in the same house for 7 Yrs and not only do I not recall moving I certainly didn’t call Bell to change my address. As it turned out, someone at Bell changed my billing address to correspond to the location of their ‘green’ box equipment. Believe me, I could go on (I’ve been keeping a journal) but don’t want to bore everyone. P.S. what genius at Bell told their call centre employees in India to use ‘American’ names – I don’t mind speaking with Raj, I just resent him telling me his name is “Bob” and resent further that this Canadian based company refuses to employ Canadians in Canadian based call centres. This is a pathetic Corporation.
March 30th, 2009 at 11:50 pm
BRA, no surprise you sound like kind of a nob and you and bell deserve each other.
April 2nd, 2009 at 6:55 am
AND i havent been a bell customer for 5 months and im still getting billed ROFL
April 2nd, 2009 at 10:17 pm
I am unable to locate the “I wish to keep receiving paper bills” to click on as instructed in Jim Myers, Senior Vice president’s letter I received today. (905-632-4900)
April 2nd, 2009 at 11:32 pm
I posted a bit of a rant on my blog about the lack of transparency with Bell Canada claiming that the elimination of paper bills was “green” — in reality the reason they’re doing it is to save them the cost of printing and mailing them, any “greeness” is purely collateral goodness.
The funny thing is I’ve received hundreds of hits on the post from people searching on “bell.ca/staypaper” and variations thereof. And close to 2 dozen comments from people apparently attempting to use that broken URL to request Bell Canada continue to send them paper bills. Except it seems that they can’t get through to the page and even more oddly, they’re leaving their requests in the comments — here, go have a look: http://unconventionalwisdom.wordpress.com/2009/03/24/just-how-untransparent-can-they-be/
I must have been lucky, once I logged into my Bell Canada online account, I was able to go to the bell.ca/staypaper page and select the paper bill option. Or maybe they just haven’t explained that part of it very well, about logging in first. Or having to create an online account if you don’t already have one in order to do so.
Whatever, they seem to have shot themselves in the foot over this…
April 4th, 2009 at 11:34 am
I prefer receiving A Paper bill; you said to log on the “bell,ca/staypaper” I couldn’tfind the page.
Please advise if you will continue sending paper report. Thank you. Through e-mail.
J.J. Andre Paquet.
April 5th, 2009 at 1:18 pm
I have try for the last half hour trying to log on to bell.ca/staypaper , all I got is the compliant department, why doesn’t Bell look at the site and direct all these people to the proper channel!!
April 5th, 2009 at 8:50 pm
DITTO TO THE PREVIOUS 2 EMAILS. CAN’T FIND THE SITE AND DO WANT A PAPER BILL.
April 6th, 2009 at 8:06 pm
I am having a problem finding “I wish to keep receiving paper bills” I prefer a paper bill.
Glynis Burns
April 8th, 2009 at 7:56 pm
I want to contiue to receive paper bills Thanks
April 13th, 2009 at 6:20 pm
i wish to keep receiving paper bills
April 14th, 2009 at 1:54 pm
I am having a problem registring for stay paper
April 28th, 2009 at 11:32 pm
I want to get a paper bill each month.I did not ask for an e mail bill.
I cannot get into the web site you wish me use. Stop email and send me only a paper bill. DJackson 416 233 1552
April 28th, 2009 at 11:33 pm
I did write a comment. see above
September 30th, 2009 at 1:29 pm
Rogers has a poor service but Bell is even worse
I just cannot believe the incompetency of these people.
I am sorry I cannot exlpain, I am just too upset right now
and afraid I can only describe my feelings using expletives
and I’d rather not. I don’t have a choice right now but go back
with Rogers.
December 1st, 2009 at 10:29 pm
Received mail today from Bell in regards to (Movies to hit small screen with Bell TV. (ON Computer)
Phoned and said sounds great when am I going to get high speed in my area we have it north and south of us but I seem to be in a black hole even though the back of my house is on a main highway. ( also can’t even get a Bell answering machine )
Sometimes I feel like I am living in a third world country waiting for a plane to drop off bags of flour and rice or standing in line with a soup bowl.
Anyway I spoke to a Rep and said he felt sorry but to call but said we don’t have high speed in our area I informed him yes I know that was why I was calling he advised me to call Sky Dish which I did they told me to call Bell I said thank you and hung up no point in arguing just doing their job.
Two hours later I received a computer message on the phone ( If this is the person that previosly called please press 1 Oh boy they are getting back to me with an answer about my conserns so I pressed 1 the first questin was was I satisfied with the representative that called on a scale from 1 to —- I hung up.
It’s too bad that Bell isn’t as concerned with trying to keep it’s customers happy as it is with their little surveys
Thanks Dan
September 17th, 2010 at 7:26 am
Don’t get a turbo stick…..they lie about everything, charge double, and they also send a seperate bill charging double the amount they said it would cost. Then it turns into two seperate bills and neither are connected. Then when you finally get it straight they charge you for the turbo stick even when you have sent it back within the time limit aloted. Not finished yet. Then you have to fight with everyone to get it taken off your bill which just has arrived. Within 10 days it went from past due notice to disconnection notice. WHAT HAS HAPPENED TO BELL CANADA. I am afraid to use my phone now. any suggestions on what service to use next…..lost sleep over this…….
March 25th, 2011 at 7:48 pm
This is a letter I sent to Bell after a horrible customer service expirience. Note that I was tryig to cancel my small business contract because of their bad service and high monthly fees.
To whom it may concern:
I am writing to inform you of your problematic and discouraging customer service.
I visited a Bell partner store to inquire about cancelling my contract as I wanted to switch to Rogers. Chin told me he could do better than Rogers so I humoured him and he gave me some good options. He called Bell to see what my cancellation fees would be. He handed the phone to me and the person on the phone said he could do better than the store could and asked me to call 611 after I left the store to discuss. I thought it was odd that Bell would try to steal business from their partners but after all, I was leaving Bell because of the hassles I have had.
When I left the store I called 611 and was told that I couldn’t cancel my account. Trey (6040030) said I was not the key contact and as it was a corporate account, I needed to talk to Bell Corporate. When I asked to be connected, he said they were only open till 5pm EST. As it was only 3pm in Edmonton I told him this was unacceptable for a corporate client to not have access to corporate care during my business hours. He apologized and I told him that wasn’t good enough. He again told me that I needed to talk to the key contact. Not knowing who it could be, I asked him to tell me. The bill comes to my address and I pay it from my company account so I deserve to know who the key contact is. He said he wasn’t authorized to tell me. I told Trey to connect me to his supervisor and he refused for 20 minutes citing over and over that I was not the key contact and their department didn’t deal with corporate accounts. Finally I insisted that I didn’t want him to do anything else except transfer me to his supervisor. He repeatedly would tell me that he and his supervisor could not do anything for me. I told him that I didn’t care what they could or could not do, all I wanted is to talk to his supervisor. That was the only thing I wanted from him. Finally I told him I was not going anywhere until he solved one of my two problems. We sat in awkward silence for another 20 minutes. Finally he transferred me to Bell Corporate Western. Within 5 minutes, the person was able to tell me who was the contact as well as the cancellation process.
It is ridiculous that your clients have to experience this. I had almost been convinced to stay by Chin at the partner store but now I am leaving Bell permanently and letting as many of my friends and Clients know the pain that it is to be a Bell customer. I am going to post my story on Facebook, Twitter and as many forums and opinion sites as I can find. This has been the most frustrating customer service issue I have endured (and we were Telus customers before Bell so that is saying a lot). Bell does nothing to make the situation right or help solve the problem, they just create roadblocks and make it difficult to be their customer.
I don’t know where this will end up or what changes it will cause. I highly doubt that a company that allows this to happen will ever have the wherewithal to correct itself. I cannot wait until the US providers come to Canada and provide the much needed competition in our market.
Regards,
Eric