Bell Canada and ‘frequent tales of woe’
p2pnet news view Freedom | P2P:- “Ellen Roseman of the Toronto Star started a new blog topic (very small),” says a Bell Canada watcher in an email, going on »»»
Two things in her blog catch my eye:
1. Kevin Crull, Bell President of Residential Services, appears to no longer have the time for her for an interview, like he always had the past, while telling her Bell is sorry and changing. (Regular media lip service from Bell.)
2. This could be a coincidence (but I don’t think so) — she states there’s now a federal agency that handles [Telecom] complaints, “but its powers are limited”. She also says, “Just check this confusing chart http://www.ccts-cprst.ca/en/page/Scope and tell me how easy it is to decipher. When you use words like ‘forborne’ you’re not speaking the language of the consumer.”
“Now I could be wrong,” says the email, “but I get the feeling she got this part, “but its powers are limited”, from the p2pnet Bell Samsung Instinct story. I was told many emailed her the link.”
In it, ” This is what happens and when you bite the hand that feeds you,” said p2pnet, continuing, “It’s no surprise Bell Canada tried to pass a shoddy product off on its users, it holds them in such supreme contempt.
“What IS surprising, though, is: it thought it could get away with it.”
Under discussion, we went on, wasn’t Bell’s practice of, “screwing customers by censoring their broadband accounts under the pretext of managing bandwidth”.
Instead, “it’s the Not-So-Smart phone from (Not-so-Sympatico) Bell Canada, described yesterday in Ottawa Gal’s analysis of events as a dog – arf arf.
“The story hasn’t yet been picked up by the mainstream media. But it will be. And in the meanwhile, it’s inspired some folk-art, always a sure sign something has caught the public eye. The pic on the right is from Mattman911 on Samsung’s Samsung Instinct forum …”
Meanwhile, “keep sending me those telecom complaints, since I can usually get them resolved quickly,” Ellen says, adding:
“Companies set up terrible systems to deal with ordinary customers, but they sure know how to get things done when the media are looking over their shoulders.
“As for Bell, I’m still hearing frequent tales of woe. I wanted to ask Kevin Crull, president of residential services, about his progress. But alas, he’s not available for an interview, despite several recent requests.
“Guess it’s hard to turn around a giant ship when the captains keep changing.”
Toronto Star – Telecom troubles, March 26, 2009
p2pnet – For whom The Bell (Instinct) Tolls, March 3, 2009
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March 28th, 2009 at 5:06 pm
AND what ya bet after all this crap throttle and price hiking they try and bring back bill c61 , then there will be so few to fight on……
March 28th, 2009 at 11:12 pm
“She also says, “Just check this confusing chart http://www.ccts-cprst.ca/en/page/Scope and tell me how easy it is to decipher. When you use words like ‘forborne’ you’re not speaking the language of the consumer.”
100% right.
What the heck is forborne anyhow?
When I look at the CCTS website I have to open dictionary.com and wiki to just to follow their scope.
Its really not meant for the regular non-telecom consultant person.
Hmm, gives me an idea….
March 29th, 2009 at 2:34 am
Love the article. I had to leave 3 voice mails with Wade Oosterman President of Bell Mobility, because his voice mail inbox cuts off after 3 minutes. I had to tell him how badly his staff are treating Samsung Instinct owners. The only time I have dealt with such bad customer service is when a company is going out of business.
Lets see if I get a call back or will he just delete them.
March 29th, 2009 at 3:10 am
Hey LiveSuperman!
You made great vid’s!
There should really be a good follow-up story to the samsung instinct story you got rolling.
March 30th, 2009 at 1:31 am
im not even going to start to describe what they do to me
March 30th, 2009 at 6:05 pm
Wow, another article. Thanks for posting my pic, I think I exceeded my 15 min of fame quite a while ago. I can’t wait to see this go to larger media, it would be a riot, and I’m sure the following of people who own an Instinct would grow. There is no doubt tons of people out there who are unaware of The Instinct Forums, the P2PNet articles, or the many threads on the Bell Support Forums. If they were to find out there is such a great following, they would join in and Bell would maybe do something then?
At this point its hard to say what Bell will do, but much easier to say what they won’t do! lol.
It’s all about awareness…
March 30th, 2009 at 10:56 pm
Wow, this is great, we definately need more media exposing bell lack of “give a s**t” about its customers.
– Seriously Frustated Instinct USER!
April 1st, 2009 at 11:34 am
I am quite happy to see this. I was thinking that we were starting to lose the battle…but no sir, we are not. I absolutely hate Bell and the BS they attemppt to throw towards me about my phone. I paid for a smartphone and they gave me a crippled piece of junk. Mattman911’s picture couldn’t be anymore truthful. I hope someone can get through to bell and get them to stop being such cowards and fix our f**king phone…or give us a better one.