p2pnet news view DRM | Games:- DRM (Digital Restrictions Management) consumer control has never served any useful purpose, particularly with respect to the entertainment cartel and software companies who insist on using it to shackle their products.
Alex Hanff, internationally famous for his continuing efforts to make sure personal data pirate Phorm doesn’t get away with online robbery, is now wondering if it isn’t time to sue video game company EA for fraud.
“Hey Jon,” Alex says in an email, “as you know I work pretty hard and occassionally when I find a little bit of time for myself I like to play the odd computer game. Nothing excessive – maybe a round on Tiger Woods or a few races in Need for Speed.”
Need for Speed: Carbon, also known as NFS Carbon or NFSC, is an Electronic Arts video game that’s part of the Need for Speed series, explains the Wikipedia, going on the game is set in fictional Coast City and features various kinds of cars with various kinds of capabilities.
With that as background, “I recently finished Need for Speed Most Wanted (which I purchased in 2005 so it shows how often I game) and decided to buy Need for Speed Underground: Carbon,” says Alex, going on »»»
I went to EA’s web site and they have it available on download which to me is far more convenient than having to go to a store and purchase a hard copy, so I went ahead and purchased it.
After a long download I installed the game and then attempted to play. But before I could play I had to activate the game with the Activation Code provided when I purchased it.
To my surprise I got an error back saying the activation code was in use by someone else.
I was annoyed because EA issued me with an invalid code making it impossible for me to launch the game I’d paid for.
So I signed up to the EA Support site and issued a support ticket to which I got a standard email reply saying the ticket had been initiated and that I’d hear back within 24 hours.
Five days later, I finally get a response asking for a bunch of details such as the invoice number, the code that wasn’t working and my personal details – which I provided. I got a response saying the situation was more complicated than they thought and would require further investigation which could take more time.
Two weeks have now passed and I still don’t have access to the game. Nor have I had any further response from EA.
This makes me very angry and leaves me thinking perhaps it’s time for me to go to the police and file fraud charges against EA as they have taken my money but failed to provide me with the product I purchased.
“Once again this highlights that the only people effected by DRM are legitimate customers,” Alex adds.
personal data pirate Phorm – Phorm phounder tangles with Sir Tim, March 12, 2009
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Net access blocked by government restrictions? Use Psiphon from the Citizen Lab at the University of Toronto. Go here for details.
restrictions? Use Psiphon from the Citizen Lab at the University of Toronto. Go here for details.