Cell phone carriers ‘code of conduct’
p2pnet news view | Mobiles:- Canadian consumers will no longer have to worry about about what their contracts mean, or don’t mean, might mean, or might not mean.
Because Rogers, Bell, and Telus Sign Wireless Code of Conduct to be implemented by the Canadian Wireless Telecommunications Association.
Phewwww. That’s a relief.
Our mobile phone companies, “will be required to make sure consumers understand their contracts when they buy a cellphone under a new code of conduct,” says Macleans.
“The code of conduct also says cellphone companies are to ‘communicate with their customers in a way they understand’.”
Rates, terms and coverage, “all have to be explained clearly to consumers, the story has Bernard Lord, head of the Canadian Wireless Telecommunications Association, saying, adding:
“In some cases, our members will have to change and adapt some of their practices to meet the code that is now in force as of today,” Lord said Tuesday.
Says Telecommunications Industry News »»»
The code, which is being implemented by the Canadian Wireless Telecommunications Association (an industry trade group), seeks to demystify customers about the terms of their cell phone contracts. It also gives customers the ability to cancel a contract at no cost in cases where the carrier changes the terms of service.
“In the case of such material changes that are unfavourable to customers, we either give them the right to terminate the contract without any additional fees for early termination, or allow them to remain on the unchanged contract,” the code says.
Bell Mobility, Telus Mobility, and Rogers Wireless, “have all agreed to the code of conduct as have most minor carriers,” says the story, adding:
“The one exception is Toronto-based DAVE Wireless, a new market entrant which expects to follow suit and sign the code before launching its service.”
Macleans – Cellphone players have code of conduct to help consumers understand contracts, September 1, 2009
Telecommunications Industry News – Rogers, Bell, and Telus Sign Wireless ‘Code of Conduct’, September 1, 2009
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September 2nd, 2009 at 7:07 pm
In addition to that, can we please, please, please, get rid of 3 year agreements! Why do I have to sign a 3 year agreement on a phone to get the subsidized price where as an American only has to sign a 2year agreement?
September 2nd, 2009 at 7:43 pm
Because it’s a money maker.