SBC, AT and T deal costs 13K jobs
p2pnet.net News:- Some 13,000 people will lose their jobs after SBC’s buy of AT&T is completed.
But, “Executives emphasized that many of those positions can be cut through attrition rather than layoffs,” says the Associated Press.
The news follows yesterday’s announcement that SBC, an AT&T spin-off which grew to become America’s second largest phone company, is to buy AT&T for $16 billion in stock.
“The cuts would come in addition to existing plans at the two telephone companies to eliminate at least 12,000 jobs before the merger is completed at least a year from now,” says AP.
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See:-
attrition – SBC to cut 13,000 jobs after merger with AT&T, Associated Press, February 1, 2005
AT&T spin-off – SBC gets AT&T for $16 billion, p2pnet, January 31, 2005
February 2nd, 2005 at 2:16 pm
I worked for a company which provided technical support for SBC (Satan’s Broadcasting Company, IMHO). This same company (Sykes Enterprises, inc.) used to also provide tech support for AT&T worldnet customers as well. I can only tell you that when we lost the contract for AT&T, we gained the SBC contract. AT&T actually wanted technicians to provide real technical support for its customers. SBC seemed only concernern that techs were following its ever increasing rules and procedures. It seemed as long as you were doing that, customers came in a distant second.
SBC pretty much forced us to provide lousy technical support by keeping technician troubleshooting times under 5 minutes and making technicians navigate through their archaic troubleshooting tools as well as using a lousy call logging utility (Vantive). If I were a Worldnet customer, I’d definitely be switching ISP’s, because you may very well be going from world class technical support to absolutely lousy tech support as well as dealing with inflated bills and other “mistakes.” SBC is one of those companies hated by its customers.
Read More http://www.patheticbell.com/
This is the heartfelt opinion of the author.
February 2nd, 2005 at 2:19 pm
I forgot to add that these (SBC) technical support jobs are now being outsourced to India. I left the company before it local facilty was closed.