Comments on: SBC, AT and T deal costs 13K jobs http://www.p2pnet.net/story/3739 p2pnet.net - reader powered Wed, 01 Feb 2012 15:11:09 -0300 http://wordpress.org/?v=2.8.4 hourly 1 By: Reader's Write http://www.p2pnet.net/story/3739/comment-page-1#comment-9264 Reader's Write Wed, 02 Feb 2005 19:19:01 +0000 #comment-9264 I forgot to add that these (SBC) technical support jobs are now being outsourced to India. I left the company before it local facilty was closed. I forgot to add that these (SBC) technical support jobs are now being outsourced to India. I left the company before it local facilty was closed.

]]> By: Reader's Write http://www.p2pnet.net/story/3739/comment-page-1#comment-9263 Reader's Write Wed, 02 Feb 2005 19:16:54 +0000 #comment-9263 I worked for a company which provided technical support for SBC (Satan's Broadcasting Company, IMHO). This same company (Sykes Enterprises, inc.) used to also provide tech support for AT&T worldnet customers as well. I can only tell you that when we lost the contract for AT&T, we gained the SBC contract. AT&T actually wanted technicians to provide real technical support for its customers. SBC seemed only concernern that techs were following its ever increasing rules and procedures. It seemed as long as you were doing that, customers came in a distant second. SBC pretty much forced us to provide lousy technical support by keeping technician troubleshooting times under 5 minutes and making technicians navigate through their archaic troubleshooting tools as well as using a lousy call logging utility (Vantive). If I were a Worldnet customer, I'd definitely be switching ISP's, because you may very well be going from world class technical support to absolutely lousy tech support as well as dealing with inflated bills and other "mistakes." SBC is one of those companies hated by its customers. Read More http://www.patheticbell.com/ This is the heartfelt opinion of the author. I worked for a company which provided technical support for SBC (Satan’s Broadcasting Company, IMHO). This same company (Sykes Enterprises, inc.) used to also provide tech support for AT&T worldnet customers as well. I can only tell you that when we lost the contract for AT&T, we gained the SBC contract. AT&T actually wanted technicians to provide real technical support for its customers. SBC seemed only concernern that techs were following its ever increasing rules and procedures. It seemed as long as you were doing that, customers came in a distant second.

SBC pretty much forced us to provide lousy technical support by keeping technician troubleshooting times under 5 minutes and making technicians navigate through their archaic troubleshooting tools as well as using a lousy call logging utility (Vantive). If I were a Worldnet customer, I’d definitely be switching ISP’s, because you may very well be going from world class technical support to absolutely lousy tech support as well as dealing with inflated bills and other “mistakes.” SBC is one of those companies hated by its customers.

Read More http://www.patheticbell.com/

This is the heartfelt opinion of the author.

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