As the world knows, Apple has been desperately trying to avoid reports that its much-vaunted (by Apple) iPhone 4 has serious reception problems.
“It’s taken Apple three years to discover its iPhones have been ‘inadvertently’ reporting ‘innacurate’ signal strengths”, said p2pnet recently, going on >>>
Now that fact is out, Apple has gone into full spin mode.
Is it in effect owning up to the lesser of two (at this count) evils? Or has it been ‘accidentally’ snowing customers since the day the iPhone was thrust upon us by the lamescream media, but has only now been forced to admit it?
This is a bit like Google ‘accidentally’ collecting Street View WiFi data for three years without knowing it.
Apple is already in trouble because if Apple iPhone users hold their mobiles in a certain way, signal strength plummets.
Now, “In our reporting and a video yesterday, we made the point that the signal drop that iPhone 4 customers have observed when they hold their phones the “wrong” way is real — and we’ve called on Apple to do something about it”, says Consumer Reports, continuing >>>
In an earlier statement, the company noted that attenuated performance is a “fact of life” for every wireless phone. Apple suggested owners mitigate the problem by holding the phone differently or purchasing a case. But those solutions put the onus on consumers and skirt Apple’s obligation to offer a product that works consistently and reliably out of the box.
We think it’s the company’s responsibility to provide the fix — at no extra cost to consumers.
Our tests, conducted in our labs using controlled signals, confirm growing anecdotal indications that the iPhone 4′s problems are anything but illusory. Our tests found that when your finger or hand touches a spot on the phone’s lower left side — an easy thing to do — the signal can significantly degrade enough to cause you to lose your connection altogether if you’re in an area with a weak signal. We tested several other AT&T phones the same way, including the iPhone 3G S and the Palm Pre. None of those phones had the significant signal-loss problems of the iPhone 4.
Once this report was released, “users at the Apple discussion forums decided to post this for all to see”, says Neowin.
“However” it states, “Apple moderators decided to delete these threads, but not before Bing managed to cache the page. This hasn’t stopped the members from posting the topic again …”
The story quotes Tuaw.com as pointing out Apple has deleted at least six of these topics, producin, “Error: you do not have permission to view the requested forum or category.”
Apple, meanwhile, is still hoping it will all go away.
… and identi.ca
Consumer Reports – Why Apple—and not its customers—should fix the iPhone 4, July 13, 2010
Neowin – Apple deleting Consumer Reports iPhone 4 discussions, July 14, 2010
p2pnet – Apple admits iPhone strength bar ‘mistake’, July 4, 2010
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