p2pnet view Mobiles:- Apple and its boss, Steve Jobs, have been trying to spin their serious problems with iPhone 4 reception as no big deal.
But they’re big enough for the company and Mark Papermaster (right), Apple’s senior vice president for mobile devices, to have parted company.
Papermaster will be replaced by Bob Mansfield, the head of hardware engineering for Macintosh, says the New York Times, going on >>>
When Steven P. Jobs, the chief of Apple, introduced the iPhone 4, he hailed the design of its antenna, which is built into a steel band that encases the phone. But almost immediately after the phone went on sale, consumers began to complain that when they touched a spot on the lower left section of the device, reception would decrease sharply, in some cases resulting in dropped calls.
The problems, and Apple’s clumsy response, turned into a public relations mess for the company. Apple first recommended that users hold the phone in a way that avoided contact with the lower left section of the device. The company later said it found a software problem with the signal meter that indicates cellphone reception.
Embarrassingly, the company said the problem affected not only the iPhone 4, but also earlier models. While Apple fixed the problem, complaints about the antenna continued to rise.
After Consumer Reports shone a spotlight on the problems and said it could not recommend the iPhone 4, Apple called a news conference on July 16, at which Mr. Jobs mounted an impassioned defense of the device. Mr. Jobs said other smartphones suffered from similar problems, an assertion that was challenged by several of Apple’s competitors.
Apple later developed what amounts to an iPhone condom to correct the flaw.
Papermaster worked at IBM before moving to Apfel.
… and identi.ca
Consumer Reports – Why Apple—and not its customers—should fix the iPhone 4, July 13, 2010
obliquely criticise – Apple deletes negative iPhone 4 postsm, July 14, 2010
New York Times – Executive Leaves After iPhone Trouble, August 7, 2010
iPhone condom – Apple ‘fixes’ iPhone 4 Death Grip flaw,July 17, 2010
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