Serious iPod Nano problems
p2p news / p2pnet:- It must seem like déjà vu all over again for Steve Jobs.
Complaints about poor and/or defective iPod batteries first gained major attention when the Neistat brothers went online to make it clear that they weren’t happy, and that they weren’t about to let their unhappiness be covered up by Apple platitudes and promises.
Their fight ended when Apple lost a major class action suit which will force it to “offer relief to up to 1.3 million iPod owners who may have been victim to poor or defective batteries”.
The iPod Nano is the latest version of the iPod, but owners are already complaining about the quality of their new toys and in fact one of them, Brian Cason, has taken a page out of the Neistat book, building a web site to make his thoughts heard.
Loudly.
On it, he says:
1. I think Apple is a great innovative company and I am not out to get them
2. I think the components used in the design of the Nano are not up to par to handle the conditions in which the Nano is meant to be used (for instance in your pocket)
3. I have created this website so that people with the same problem could provide the details of their experience so we can see if my theories of a design flaw are correct
4. This site is not for people to verbally bash me or anyone else, however I am using my first amendment right to speak about how I feel about the Nano, so I am forced to allow others to speak about me. Otherwise I would be a hypocrite. If you want to make mattsucks.com and have people post stories about me, be my guest.
Below are the first two entries to Cason’s People with cracked screens and other screen problems section.
Read on >>>>>>>>>>>>>>>>>>>>>>>>
Hi, I am basically experiencing the same problem you have encountered, Which is visible lines/smudge/scratch on the LCD of the Nano, This problem started after retrieving the Nano from the front pocket of my jacket on day 2. This was the first and last time I have placed the Nano in my pocket. There was nothing else placed in the pocket except for the Nano. I have brought it down to the Apple Service Centre (& called Apple Customer Care Australia) and was told by them that this problem is not covered by Apple’s warranty. Their opinion was that the occurrence of such a problem might be due to high pressure caused by my misuse. I am disappointed, displeased that they have dismissed my case without properly examining the IPOD and most of all pissed off by the subtle accusations that I was lying. There are no scratches or visible damage on the casing to substantiate that this damage was caused by an accident/abuse/misapplication on my part. Apart from the sarcastic remarks I have received, their advice was that I should not have kept the iPod Nano in the pocket due to its fragility. I am bewildered by such advice as if I had known that the Nano was so fragile that I could not carry it in my pocket, I would never have bought it. When I questioned them why did Steve Jobs fish the iPod Nano out of the pocket, the circle of evasion begins again. Also, instead of pinning the cause of the problem to me, shouldn’t Apple reflect or investigate if the cause of this problem could be attributable to the product being faulty? I am dismayed that the warranty service provided by Apple is not on par with what had been advertised. I am also amazed that Apple would resort to such misleading and deceptive marketing gimmick when their product does not actually perform as it should have.
Kind regards
Ed
===============
Hi, I just got my iPod about 5 hours ago. Hell, I have been saving to afford one of these for longer than I can remember, I’m 15, and with football and school don’t really have much time to go make money.
So, after quite a long time i finally got the money to buy one.
Anyway, I stumbled upon your site while looking for some way to try and refund my iPod. Here is my details.
I got my Black IPod Nano approximately 5 hours ago. EXCITING!!!!!!!!!! I plugged it into my pc and got about 200 or so songs on it and met up with some of my friends at a movie theatre. I showed them all the awesome-ness that is the iPod Nano, and we went into the movie theatre. After 2 hours of 40 year old virgin, I come out, get in my dads car, and pull my iPod out; awaiting some songs by Coldplay and Thursday.
My heart dropped.
I saved for months…. waited those few PAINFULL days for my iPod to arrived, and I had a crack just like the one on your website. The LCD was half destroyed, but there is NO visible scratch or mark on the outside of the iPod. AGONY! Here are the details.
Time owned: 3 hours at the time
Position: Left Pocket
Place: Movie Theatre Chair
Any Misuse: Not at all… I don’t understand.
well… so I’m screwed out of all that money. I hope Apple will be nice and help me out when I email them my situation. Ahhhhggg…
===============
Back to Cason, “I’m sure most of you have seen or heard the attention the media is giving to my site (It is probably what brought you here in the first place),” he posts.
“Anyway because of this I went from getting 10 emails a day to about 30 per hour. I never imagined it would become as escalated as it has. When I started I thought I would get some emails from people with broken screens, Apple would address the issue, give us new ones, and we could all call it a day. As you probably know that never happened and the attention this site gets has exploded. Please continue sending emails but be patient. I need to redesign the site. I never cared in the beginning because I thought it was a site that would last a few weeks and be over with. Was I ever wrong. At least with all of this attention Apple is going to be forced to address this issue, which means we can avoid a class action suit (as so many people are accusing me of trying to do). I really don’t want it to come to that. I want Apple to take some corporate responsibility and fix a product they rushed to market faster then it could handle.
“Anyway thanks to all of you for the support. I think when this is all over everyone is going to be happy and we can all enjoy a Nano that works like it should.”
Stay tuned.
Something you think we should know? tips[at]p2pnet.net
See:-
went online – iPod dud battery saga ends, August 26, 2005
taken a page – Is your iPod Nano Screen cracked?
September 27th, 2005 at 8:40 pm
*Adds this to the list of MANY reasons I will NEVER buy an iPod product…*
September 27th, 2005 at 8:48 pm
Will the sheep ever learn? Get rid of your wimpy Crapple iPods. Only losers have to buy what everyone else buys so they can “fit in.” People with some individuality don’t buy overpriced sh*t, but investigate & will buy an ugly product if it’s the better deal.
Get a Creative Jukebox of some sort. I’ve had a Creative Nomad & the Zen, have dropped it, left it in the car in blazing heat & freezing cold, put it in my pocket, threw my bookbag with it on the flood, carry it everywhere, gotten it “moisturized” in the rain, … The damn thing has been used so much the color coating’s wearing off, but the bastard stills keeps playing. It’s not as trendy looking, but it sounds way better, plays WMAs (that sound great coming from Roxio CD Creator rips @ 128 kbps), the battery can be swapped out in 2 seconds, plus Creative was real cool when I needed some cheap parts that fell of the outside (they sent them free!). When my battery went dead after 6 months, they sent me a new one with no hassle. They have to please their customers, unlike Crapple, which would probably sell even if the funds were PayPalled straight to Al-CIAda.
September 28th, 2005 at 12:26 am
appleheads (and itune lovers) will never admit that apple products are crap. they’ll just sve and save their money for a long time until they can buy the newest piece of garbage from apple.
first of all, anyone who has ever had any experience with a gameboy, mobile phone, a pocket calculator, an LCD wristwatch, or any other “pocket” toy, should know that LCD screens are extremely fragile and can get scratched or cracked very easily. that’s why there are protective cases and covers made for these toys.
if it doesn’t come with one – or there aren’t any available for the device: DON’T BUY IT UNTIL THERE IS! you shouldn’t put unprotected LCD toys in a pocket – EVER.
appleheads are all alike. they trust the company.
September 28th, 2005 at 1:17 am
Subject: Re: stupid apple-heads haha!!! By: Anonymous Coward 28 Sep, 2005 01:15
Catflap, if you were truly serious with your criticisms of Apple, you’d know that every technology writer worth his or her salt has praised Apple for being the most innovative computer company out there. If Apple products are so “crappy”, then why does the iPod hold more than 70% of the MP3 player market? Why can’t anyone else come up with an “iPod killer”? Surely, if the iPod really is crap, then someone else should have already come up with a better player easily. But they haven’t. Go figure.
And you also contradicted yourself by calling the iPod nano “crappy”, but also pointed out that ANY device with an LCD is fragile. So which is it? Is it the nano or the fact that it’s fragile just like any similar device?
And please, before you post a comment, look up words in the dictionary so you can spell them correctly. That way, maybe you’ll be taken more seriously and make it look like you know what you’re talking about.
Have a nice day
tadpoleontheweb
September 28th, 2005 at 2:37 am
oh yes I REALLY need to be able or want to plat WMA…… IAMO IAMO Thiers a format to be reconked with. LOL Also can’t bet that great roxio interface and All
Thanks for the laugh. By the way I do own a 30gig crapple iPod and I do drop mine all the time and it is scratched to hell and it is still ticking. I have even dropped my camrea case on it and it held up just fine. My camrea is a DigiBeata so if you do know anything you would know that is 1. a big case
2. a heavy camrea
September 28th, 2005 at 4:39 am
Looks like the page was taken
September 28th, 2005 at 4:56 am
The links to his page bring the following message:
We’re sorry, but we can’t find the HomePage you’ve requested. It’s possible that:
° The address was entered incorrectly. Check your spelling and try again.
° The .Mac member of this name has either created a page and removed it or has never published a HomePage.
° There is no .Mac member of this name. If you’d like this member name for yourself, sign up for a .Mac account right now and have your own HomePage in minutes.
It appears that Apple didn’t take too kindly to his complaints.
Other stories:
http://www.theregister.co.uk/2005/09/23/ipod_nano_scratching/
http://www.theregister.co.uk/2005/09/27/ipod_nano_more_scratching/
September 28th, 2005 at 5:13 am
Is this really any worse than those console makers trying to burn your house down with dodgy power adaptors and or power cords?
At least a broken/scratched/smudged lcd screen isn’t gonna potentially kill you, and your family, and your neighbours families, only to have the insurance companies go “No, we’ve heard about those consoles being fire hazards, we’re not paying anything.”
Let’s face it, if bigbiz has created it, you gotta expect it to be utter crap until proven otherwise.
September 28th, 2005 at 11:39 am
Of course, it’s not life threatening, but that’s not the point. That’s like walking up to someone, punching them in the face and saying, “I don’t know what you’re complaining about…it’s not like I tried to kill you or something.”
The point is that these things are failing / breaking within hours — not days, HOURS — of purchase and Apple is not providing remuneration for it’s customers.
Sure, in today’s world, we do expect a lot of products to be crap. However, we expect more from someone like apple, who sells the most expensive (by far) units on the market.
Apple has a real problem admitting when it does something wrong. We’ve seen this time and again. They are making it really hard for even loyal customer to want to continue to support them.
September 28th, 2005 at 12:55 pm
the guy posted that because he’s getting so many replies and hits, he’ll probably move to a new server. he didn’t think it would get so much attention, so he’s probably trying to fix it.
give it some time.
September 29th, 2005 at 1:21 am
I dunno… That post was awful logical and well stated for this thread. What? No slavish fanboy hymns to Apple? No mindless “Anything and everything Apple sux!” diatribes? I read these Apple threads to laugh at people, and your post was… geez… trying to make some kind of actual point or something. Cut it out man.
September 29th, 2005 at 1:45 am
hi yall i bought my nano the day it made its canada relseas now i work part time and make enof money that the cost didnt hurt to much which was my first problem 400 dollars for one of them comon and when i bought it i got maybe 8 hours use when it says 15hours that was pretty stupid of them then i had the srtaches that u all had, and along with that i was walkin home tonite and the left ear piece died and by then i was fed up i walked rite into future shop with my dad and said give me a f*****in refund and the lady did i got all my 400 dollars back i sujjest u guys go back to where u bought and see if they will give u a refund and if not a instore credit and for people looking at this page get rid of the nano ASAP or dont bother to buy one at all im glad i got out when i did
September 29th, 2005 at 3:22 am
Thanks! You made my day!
October 1st, 2005 at 12:31 am
I am glad for the stories about the nano problems, I almost rushed out to buy one, but now I have decided to wait until apple has fixed the problem. I hope, and believe that there must be millions of poeple like me who have decided to wait or just not get one at all. I will be looking to see what apple does, and depending on their actions, or lack there-of; I will hold off on buying one. Too Bad-So-Sad for aaple. They’re not getting my money, and they’re not getting a lot of other people’s money who are learning about the problem. I will buy one when I know that apple has addressed the problem to the satisfaction of consumers.
Sept. 30, 2005
Anonymous
October 1st, 2005 at 5:50 am
There is no problem with the Nano. Would youiu prefer the to make the device from a chunk of cast iron? The design with the acrylic front and chrome plated back has had a problem with scratching since the origional iPod. Mine was not the most beautiful thing after a years use but I learned from the experiance that you cant set it down on a dirty grity surface, or shove it in your pocket with your car keys and exspect it to not get damaged. I have owned at lest 1 of every iPod made and have 2 Nanos. My guess is people are stupid enough to put it in there back pocket and sit on it. Would you be dumb enough to do that to a Motorola Razor phone? Get a clue, the Nano is a delicate electronic device designed for someone above the level of astrolopiticines to use. treat it like an exspensive watch or jewelry. I repair and design electronics for the USAF and to get one of these to be indestructable by the below average mind it would look something like a brick and probably be made of the same low tech components. If you have any skills use some yellow buffing compound on a 1.5″ cotton disk powered by a Dremel tool or equivelent device. I have sold many I pods the looked like crap and restored to like new condition with the formentioned tool. If you can’t keep your Nano out of your change pocket buy an arm band or one of the Tube products, but remeber you still can’t sit on it with our ever expanding Ameican asses. The LCD is glass and will break. If you want the most indestructable iPod, find a new or use Mini. The anodized finish will hold up against seting it on gritty surfaces or your car keys. The LCD window is recessed into the case and very hard. Watch out for the custom painted iPods as the paint is very easy to scratch and also causes the dial to be less sensitive as well as the finish rubs off like the bad finish Apple put on the G4 Titanium touch pad, the got it right on the Aluminium G4 laptops. The only MP3 player that will hold up to abuse is the Archos ugly crap and a few others. But they look like crap out of the box. Apple keep up the good work and nice design, and let the complainers wrap there device in armor to prtect it from ther bad judgment.
October 3rd, 2005 at 6:06 pm
apple has addressed to this issue and says that they are now happy to change your cracked ipod nano for a brand new one. good enough 4 you ?
October 24th, 2005 at 3:29 pm
Thanks Guys! I was gonna buy a Nanoi n a few days, now I won’t..I’ll look for something else. Keep spreading the Word.
Bill. F.
Buffalo Wings, NY
May 31st, 2006 at 12:59 pm
Hi guys, New Nano problem. No screen problems but the thing has frozen up and cant be turned off. The screen message is “DO NOT DISCONNECT”
Anyone know anything about this situation please ?
October 21st, 2007 at 11:47 pm
I’m waiting ’til I get married to get a nano.
October 21st, 2007 at 11:51 pm
Hey ppl, whenever I plug in my damn ipod nano, it’s like iTunes doesn’t even recognize it anymore. It won’t add new songs! It will only recharge the battery but my name doesn’t even show up on iTunes as it usually does. This only happens with the nano, not my sister’s video iPod. Any help?? I can’t find any info on this! Is this another problem that Apple isn’t talking about?
Help!
Samantha
February 23rd, 2008 at 2:57 am
hey, in response to question to anyone: i had the same problem. just take it in to any apple store and they will fix it for you. of course, they will have to delete all the content to do that but i’m sure you have all the songs and stuff on itunes on ur comp anyways so it’s all good. either that or never update and sync again and that sounds like a lame option. hope that helped. they’ll do it for free by the way.