Comments on: iPod Rokr phone on the rocks

By: Reader's Write

Reader's Write — Wed, 26 Oct 2005 13:55:08 +0000

“Hell the phone company i used to work for doesn’t allow customers to speak to the sales ppl after the phone has been delivered. From then on, it’s a customer service issue.”

Oh so you work for Verizon? Yeah they DO suck & The sales people DO LIE, but they do have the best coverage.

By: Reader's Write

Reader's Write — Tue, 25 Oct 2005 20:50:53 +0000

I’d speculate that the reason people are returning the phones is primarily due to the AWFUL Motorola user interface and not a lack of song capacity. And I’m not referring to just the interface to play songs, but the convoluted machinations you have to go through to do anything with the phone. It’s ridiculous, you have to push six keys to do the simplest function.

If Apple develops their own cell phone, count me in. Motorola makes very dependable phones, but their ease of use leaves a lot to be desired.

By: Reader's Write

Reader's Write — Tue, 25 Oct 2005 07:39:03 +0000

This is what happens when you let the sales/marketing ppl have more say in what your company does than anyone else. I’d bet money that the development team warned them it wasn’t done yet. I’d bet more money that production told them things weren’t completely right with it.

Sales/marketing of course doesn’t give a shit. After it’s been sold it’s no longer their problem. Hell the phone company i used to work for doesn’t allow customers to speak to the sales ppl after the phone has been delivered. From then on, it’s a customer service issue.

If i had 1 cent for every 10 calls i’ve overheard featuring “angry customer claiming that Sales person lied/misled/didn’t completely inform them” i’d be wealthier than bill gates. It’s the single biggest issue customer service agents have to deal with. I’m pretty sure it accounts for about 30% of all calls to that department.

Does management give a shit? Of course not, that’s what the 2 year contracts are for. To keep them locked in, and ideally convince them to put the phone in a cupboard or shelf somewhere and never use it. The minimum monthly spend will pay for the phone and make the company a profit. If the customer doesn’t burden the network with any calls, all the better.

By: Reader's Write

Reader's Write — Mon, 24 Oct 2005 23:14:16 +0000

“Why the hell was there so much hype over the ROKR anyway?”

You answered your own question.

Marketing Hype

It has the magical iPod brand affixed. It MUST be good. Or so they were lead (like sheep) to believe…

By: Reader's Write

Reader's Write — Mon, 24 Oct 2005 22:13:24 +0000

Why the hell was there so much hype over the ROKR anyway? Motorola already had released an MP3 phone before the ROKR came out - the V635. The V635 is cheaper, has a much better feature set, and no stupid limitation on the number of songs that you can store.

Anyone who bought a ROKR is a fool who has been conned by the Apple marketing hype.

By: Reader's Write

Reader's Write — Mon, 24 Oct 2005 20:15:05 +0000

Well, samsung is offering a phone with 3gig storage. Thats more like it