p2p news / p2pnet: Mac enthusiast site ConsumerMachine reported that in playing video on Apple’s Front Row media browser, some Intel iMacs showed random horizontal lines, ghosting, video tearing and other problems, said CRN.

Apple is, "aware of this issue and is looking into it," the company said in an email. "If a customer has any technical issues, they should contact AppleCare."

ConsumerMachine says reports that new CTO intel iMacs are shipping with a third build, 8G1172, are appearing.

"This build seems to be devoid of any software problems causing graphical glitches on 8G1171 machines," it says. "More than likely, 8G1172 was a rapidly released precautionary measure. If every machine shipping with 8G1171 was returned to Apple as defective, it would result in massive consumer dissatisfaction and more importantly for Apple lost revenue as Apple faced consumers demanding returns.

"This will be followed by feeling of fear of being swindled for a lemon, promptly followed by a defensive ‘No way. I want a refund.’ As such, all new iMacs are probably going to be shipped with the fixed build 8G11712. Therefore, as far as Apple is concerned, there is no ‘video problem’ in new iMacs as of now. Only a very certain and small sample of machines will have the problem (those that shipped with 8G1171)."

So, wonders ConsumerMachine, "where is 8G1172 for the rest of us?" – adding:

"I think most of us would be happy if Apple released a small statement to the effect of: ‘Hey, if you happened to get one of those buggy iMacs, it’s a simple software problem. We’ll be releasing a software update in a few weeks that will take care of it. Thanks for being patient.’ That small gesture would do a lot to ease some of our minds and would also do wonders for Apple’s image.

"Otherwise, Apple really needs to pay every 8G1171 user for beta testing. As far as I can tell, the posters on Apple’s discussion board and this site were the ones to find the problem and diagnose its cause. We were also one of the first to buy the new iMacs: early adopters and thus likely some of Apple’s biggest supporters.

"Throw us a friggin’ bone, Steve."

Also See:
ConsumerMachine – 8G1172: The official (unofficial) fix, February 11, 2006
CRN – Apple Confirms Reports Of Video Problems With MacTels, February 8, 2006

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